1. Introduction
LAST UPDATED : September 16, 2026
This Cookie Policy explains how ChiwiQ LLC ("ChiwiQ," "we," "our," or "us") uses cookies and similar tracking technologies when you access chiwiq.com and related services (the "Platform").
This Policy should be read together with our Privacy Policy and Terms of Service.
By continuing to use the Platform, you consent to the use of cookies as described in this Policy, unless you disable them through your preferences.
2. What Are Cookies?
Cookies are small text files stored on your computer, tablet, or mobile device when you visit a website. They are widely used to enable website functionality, improve user experience, provide analytics, and deliver personalized content and advertising.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Platform to operate and cannot be disabled. They enable secure login sessions, maintain system integrity, and provide core functionality.
LEGAL BASIS WHERE GDPR APPLIES : Legitimate interest
3.2 Performance and Analytics Cookies
These cookies collect information about how users interact with the Platform, such as page visits, time spent on pages, and errors. They help us understand usage, improve performance, and optimize features.
LEGAL BASIS WHERE GDPR APPLIES : Consent
3.3 Functional Cookies
These cookies remember your preferences, such as language, region, and customization settings.
LEGAL BASIS WHERE GDPR APPLIES : Consent
3.4 Targeting and Advertising Cookies
These cookies may be used to deliver relevant advertisements, measure marketing performance, and personalize content.
LEGAL BASIS WHERE GDPR APPLIES : Explicit consent
3.5 Third Party Cookies
We may allow third party services, such as DoorDash for logistics and delivery integrations, to place cookies on your device. Third parties may use cookies to track activity across websites, provide analytics, or deliver targeted content. We do not control third party cookie policies.
3.6 AI and Data Processing Cookies
Cookies may also be used to track interactions with AI systems, improve predictive analytics models, and optimize automation workflows.
3.7 Education Customers
For schools and other educational institutions, ChiwiQ uses only strictly necessary cookies, as described in the ChiwiQ Education Addendum, available at https://www.chiwiq.com/legal/education-addendum. Sections 3.2 through 3.6 do not apply to Education Customer accounts.
4. How We Use Cookies
We use cookies to authenticate users, maintain session security, analyze traffic and usage patterns, improve system performance, personalize user experience, support AI driven insights, and enable integrations with third party services.
5. Legal Basis for Cookie Use
Where the GDPR or similar laws apply, we rely on legitimate interest for strictly necessary cookies and on consent for all other cookies. Users in those regions will see a cookie consent banner on their first visit.
6. Cookie Consent Management
6.1 Consent Banner
Where a consent banner is shown, you can accept all cookies, reject non essential cookies, or customize your preferences.
6.2 Withdrawal of Consent
You may withdraw consent at any time by adjusting your browser settings or using our cookie preference tools where available. Withdrawal does not affect processing that took place before it.
7. Managing Cookies in Your Browser
Most browsers, including Google Chrome, Safari, Mozilla Firefox, and Microsoft Edge, let you block cookies, delete cookies, or receive alerts before cookies are stored. Disabling cookies may affect how the Platform works.
8. Data Collected Through Cookies
Cookies may collect your IP address, device type, browser type, operating system, referring URLs, and interaction data such as clicks, navigation, and usage patterns. This data may be combined with other information as described in our Privacy Policy. Cookies do not collect mobile phone numbers or messaging consent data, and that data is never shared for advertising, marketing, or promotional purposes.
9. Retention of Cookies
Session cookies are deleted when you close your browser. Persistent cookies remain for a defined period or until you delete them. Retention periods vary by purpose.
10. International Data Transfers
Cookie related data may be transferred to and processed in the United States and other countries where ChiwiQ or its service providers operate. We use safeguards such as data protection agreements and, where required, standard contractual clauses.
11. Security Measures
We protect cookie data with encryption, access restrictions, and secure storage. No method of transmission is completely secure.
12. Updates to This Cookie Policy
We may update this Policy to reflect legal requirements, technology changes, or business operations. Updates will be posted with a revised "Last updated" date.
13. Governing Law
This Cookie Policy is governed by the laws of the State of New Jersey. Where the GDPR or other local laws apply, those laws also apply.
14. Contact Information
ChiwiQ LLC, Privacy
Email: info@chiwiq.com
Website: chiwiq.com
15. Final Acknowledgment
By continuing to use the Platform, you acknowledge that you have read and understood this Cookie Policy, consent to the use of cookies as described, and understand your rights regarding cookie management.